Team Announcement – Please Read Carefully:

We hope you're all having a great week! We want to share a few important reminders to help ensure smooth operations and deliver the highest level of service to our clients.

1. Cancellations Require 24–48 Hours’ Notice & Lateness Protocol

If you need to cancel an assignment, please provide at least 24 to 48 hours' notice.
If you see a job on your schedule that you absolutely cannot complete, respond immediately by hitting "Reply All" to the scheduling email. This ensures ALL admins are notified at the same time.
Please note: Frequent last-minute cancellations may result in penalties or possible termination.
We understand emergencies happen — clear and timely communication makes all the difference.

If you are running late to a job for any reason:

• The first call you must make is to the Plannernet After-Hours Hotline: 866-767-6641.
  Leave a message — they will call you back within 5 minutes and contact the client on your behalf.

• After contacting Plannernet, text or call an AVP admin so we are aware of the situation from our side as well.

Important:
If you arrive 30 minutes or more late to your assigned job, you risk not being compensated.
This impacts not only your pay — but also AVP and our partner Plannernet, who also may not be paid due to your tardiness.

As a reminder:

• 50% of your job is showing up on time and with the correct equipment

• 25% is your knowledge of the setup

• 25% is delivering great customer service

Let’s make sure we’re staying accountable across the board.

2. Required Forms – Equipment Add-On & Tech Info Sheets

Please check your email for two required forms:

• Equipment Add-On Sheet

• Tech Info Sheet

You must carry a copy of both at all job assignments, EFFECTIVE 7/14/2025

• Use the Equipment Add-On Sheet when extra gear is requested onsite that wasn’t part of the original order. Fill it out and submit it to an AVP admin.

• Use the Tech Info Sheet if you need to leave the venue for another assignment. Leave the completed sheet with the client so they know how to reach you if needed.

3. AVP Admin Contacts

If you need assistance, please reach out to your AVP admins:

• Kayla Armani – (516) 476-9526

• Lucille Pryor – (919) 708-2878

We’re here to help — please contact us at a reasonable time unless it’s urgent.

4. Professionalism Onsite

Professionalism is required at all times — from the moment you arrive until the job is complete.
Always treat clients with respect. If you encounter a challenging situation, stay calm, remain professional, and contact an AVP admin right away.
Please also remember to follow the AVP dress code.

5. Tax Information Submission

If you haven’t already, please complete your tax information form at:
www.avpreneursinc.com
This ensures you are being paid accurately and without delay.

6. Equipment Agreement & Function Check

All techs must review and sign the AVP Equipment Agreement sent to your email.
If you didn’t receive one, please reach out to an AVP admin.
Additionally, please inspect your equipment and confirm everything is in proper working condition before heading to any job.

7. Incident Reporting – Now Available on Our Website

We’ve added an Incident Report Form to our website for techs to complete whenever an issue arises onsite — big or small.
Whether it's a delay, equipment malfunction, client concern, or anything in between, we need to know.
Communication is key. Addressing issues early helps us stay ahead and resolve them before the client brings them to our attention — saving everyone time and stress.
Please take a few minutes after your job to fill this out if anything unusual occurred.

Thank you for your continued professionalism, communication, and dedication. We truly appreciate everything you do to represent AVP in the field.

Let’s keep up the great work!

AV Prenerus Admins